Rental Policy 

1. Email us at Events@PerfectDayRental.com with the date, time, length, and location of you event. Include your desired items and how much of our inventory you need, along with your name and contact information. 

2. We will respond to you within the next 48 hours with the availability of your desired rental items from our inventory and information on how to complete payment.

3. There is a 50% non-refundable deposit for all rental items excluding Tables and chairs. The full payment (other 50%) is due upon the arrival of the event. If you're booking is made 7 days prior to the event or after, you will be required to pay in full.

4. Table and Chair rentals are refundable up to 7 days prior to the day event. For example, If your event is on a Saturday, you would need to call, Text, or email on the previous friday by 8pm to receive a refund on your deposit. 

Rental Period: We aim to make our rental process as flexible and convenient as possible.

• Standard Rental Period: Your rental includes a specified time frame for both delivery and pickup.

• Extended Pickup: If you need items to be picked up outside of the standard rental period, an additional fee will apply. Please let us know in advance so we can accommodate your request and provide a smooth pickup experience.

If you have any special timing requirements, feel free to reach out—we’re here to help make your event stress-free! Check out our rental chart  HERE.

Cancellations:  Cancellation Policy:

We understand that plans can change and unexpected situations arise. Your peace of mind is important to us, so we’ve designed our cancellation policy to be fair and transparent.

Weather and Cancellations:

If you need to cancel due to weather or other unforeseen circumstances, you will not be charged for the final payment (the remaining 50% of your rental fee). To qualify for this, please notify us within the following timeframes:

• Afternoon Events (Starting After 2 PM): Please call and speak with our Rental Coordinator by 10 AM on the day of your event to avoid being charged the remaining 50%.

• Morning Events (Starting Before 2 PM): Please call us by 7 PM the day before your event to avoid any additional charges.

If you miss these deadlines, you may be responsible for paying the remaining 50%.

Weather-Related Cancellations:

If your event is canceled due to weather based on local weather predictions, we can apply your initial 50% down payment towards the same rental item if you rebook within the next 365 days. This offer is at our discretion, and we make the final decision regarding eligibility.

We’re here to help and want you to have a stress-free experience. If you need to make any changes or have questions, please give us a call! 

Pricing: We aim to provide fair and transparent pricing to make your rental experience as enjoyable as possible.

• Guaranteed Pricing: Once your reservation is confirmed, the price will be locked in, ensuring no surprises later.

• Discount Codes: If you have a discount code, please let us know at the time of booking, so we can make sure it’s applied to your reservation.

• Price Updates: Our prices are subject to change to keep up with the market, but rest assured, any changes will not affect your confirmed reservation.

We’re committed to making your experience both fun and hassle-free! If you have any questions, feel free to reach out. 

Delivery: We strive to make our delivery process smooth and convenient for all our customers.

• Delivery Radius: For deliveries beyond 15 miles from our location, a delivery fee will apply. We will always provide clear information about any additional charges at the time of booking.

• Delivery Window: We offer a 4-hour delivery window prior to the start of your event. Please plan accordingly when scheduling your rental, so we can ensure everything is set up and ready for you.

• Flexible Scheduling: We do our best to accommodate your schedule and make sure your rental arrives on time, helping your event run as smoothly as possible.

If you have any questions or specific delivery requests, please let us know—we’re here to help! 

Set Up + Take Down:  We want to make your event as easy and stress-free as possible.

• Tables and Chairs: The only items we require clients to set up and take down themselves are the table and chair rentals.

• Optional Set Up Service: For your convenience, our event staff can handle the setup and takedown of tables and chairs for an additional fee. Just let us know if you’d like to add this service when you make your reservation.

Cleaning:  Your health and convenience are our top priorities.

• Clean and Sanitized Rentals: All our rentals are thoroughly cleaned and sanitized before delivery, ensuring everything arrives in top condition for your event.

• Hassle-Free Returns: We ask that rentals be returned in a reasonable condition, but don’t worry—our team will handle the deep cleaning after your event, so you can relax and enjoy the day.

Rental Damage Waiver: See Wavier 

Customer Responsibility: We want to make your rental experience smooth and enjoyable, and we appreciate your help in keeping our items in great condition.

• Item Condition: Please ensure that all rental items are returned in the same condition in which they were received.

• Tables and Chairs: To make the pickup process easier, we ask that all tables and chairs are properly folded and stacked in the same way they were delivered, ready for our team to collect.